Terms & Conditions

IMPORTANT NOTICE: THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000 AND THE RULES MADE THEREUNDER. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE A PHYSICAL OR DIGITAL SIGNATURE.

PLEASE CAREFULLY READ THESE TERMS AND CONDITIONS BEFORE REGISTERING FOR OR USING THE UNICSI PLATFORM. BY REGISTERING, ACCESSING, BROWSING OR USING THE PLATFORM OR ANY SERVICES PROVIDED BY UNICSI, YOU INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE THE PLATFORM OR SERVICES.

1. DEFINITIONS

“Company”, “UNICSI”, “We”, “Us” or “Our” means UNICSI PRIVATE LIMITED, including its successors, permitted assigns, affiliates and authorized representatives.

“Platform” means the UNICSI website, web applications, dashboards, mobile applications, APIs, software, technology infrastructure and all other online resources operated, owned, controlled or made available by UNICSI.

“Dropshipper” means an individual, proprietorship, partnership, company, LLP, organization or other legal entity that registers with or uses the UNICSI Platform for sourcing, purchasing, marketing, selling, processing or fulfilling Products through the Services.

“Supplier” means an independent supplier, manufacturer, seller, distributor or other third party that provides Products through or in connection with the Platform.

“Products” means goods or services listed, displayed, offered, supplied or made available through the Platform.

“Customer” means the end customer to whom a Dropshipper markets, sells or delivers Products.

“Services” means the services and functionality made available by UNICSI, including product sourcing, Supplier access, order processing, order management, shipping facilitation, RTO management, Wallet services, integrations, APIs, product information and related technology services.

“User Account” means the account created by a Dropshipper to access and use the Platform and Services.

“Wallet” means the prepaid digital balance maintained by a Dropshipper on the Platform for payment, adjustment or settlement of applicable charges.

“RTO” means Return to Origin, including an order returned to the applicable Supplier, warehouse or origin after unsuccessful delivery or other circumstances.

“Content” means text, images, photographs, videos, product descriptions, logos, trademarks, data, reviews, comments, documents, information and other material uploaded, submitted, transmitted or displayed through the Platform.

2. INTRODUCTION

The Platform is operated by UNICSI PRIVATE LIMITED. UNICSI provides technology, dropshipping, sourcing, marketplace and related Services through the Platform, subject to Your acceptance of these Terms and all applicable policies, notices and Additional Documents.

Your use of the Platform and related tools and Services, including viewing information, accessing Products, placing or processing orders, using integrations, managing Your Wallet and interacting with Suppliers, shall be governed by these Terms and Conditions (“Terms”).

Any new features, tools, resources or Services added to the Platform shall also be subject to these Terms unless expressly stated otherwise.

You should periodically review these Terms and all documents referred to herein.

By continuing to access or use the Platform, You agree to be bound by these Terms, the UNICSI Privacy Policy and all other applicable policies.

If You represent an incorporated entity, company, LLP, partnership or other business organization, You confirm that You are duly authorized to accept these Terms on behalf of that entity and to bind that entity to these Terms.

These Terms constitute a legally binding agreement between You and UNICSI.

Additional policies, RTO policies, Wallet policies, shipping policies, pricing policies, Product-specific policies, subscription terms, operating rules and other documents published by UNICSI (“Additional Documents”) shall form part of these Terms.

Where there is a conflict between these Terms and a specific Additional Document applicable to a particular Service, the specific Additional Document shall prevail with respect to that particular Service or subject matter.

If any provision of these Terms or Additional Documents is unacceptable to You, You must not use the Platform.

3. SCOPE OF THE PLATFORM

The Platform is an online technology platform that facilitates access to Products, Suppliers, dropshipping services, order processing, shipping-related services, product information, integrations and related tools.

By visiting, registering on or using the Platform, placing an order or using any Service, You agree to be bound by these Terms and all applicable Additional Documents.

These Terms apply to all Dropshippers and Users accessing or using the Platform, including Users who browse, register, purchase, process orders, upload Content, use integrations or otherwise interact with the Platform.

UNICSI may provide certain Services directly and may facilitate certain Services through independent Suppliers, logistics providers, payment providers, technology providers and other third-party service providers.

4. EXCLUSION OF LIABILITY

You acknowledge and understand that UNICSI primarily provides technology, marketplace and facilitation services and that Products may be supplied by independent Suppliers.

Suppliers remain responsible for Products supplied by them, including applicable Product quality, specifications, legality, authenticity, required licenses and fulfillment obligations, subject to applicable Supplier Terms and policies.

The Dropshipper remains responsible for the manner in which Products are marketed, advertised, represented and sold to Customers through the Dropshipper's own channels.

UNICSI shall not be responsible for representations, advertisements, promises, claims or information independently communicated by a Dropshipper to Customers unless expressly provided or authorized by UNICSI.

The Dropshipper is responsible for ensuring that Products marketed or sold by the Dropshipper comply with applicable laws and regulations.

The Dropshipper shall not market, list, sell or promote Products that are prohibited, restricted, unlawful or otherwise not permitted under applicable law.

UNICSI reserves the right, but not the obligation, to remove, restrict, suspend or disable any Product, listing, account or Content that it reasonably believes violates these Terms, applicable law or Platform policies.

UNICSI shall not be liable for complaints arising from inaccurate Product descriptions, misleading advertisements, unauthorized claims or other representations made by the Dropshipper.

5. ONLINE STORE TERMS

By agreeing to these Terms, You represent that You have attained the applicable age of majority and have the legal capacity to enter into this agreement.

You may not use any Products or Services for any illegal or unauthorized purpose.

You may not use the Services in violation of any applicable law, including intellectual property, consumer protection, taxation, advertising and e-commerce laws.

You must not transmit worms, viruses, malware or any code of a destructive nature.

Content submitted by You shall not be derogatory, offensive, fraudulent, defamatory, unlawful or misleading.

You are solely responsible for Content that You upload, submit, transmit or exchange through the Platform.

UNICSI shall not be responsible for third-party claims arising from Content uploaded or submitted by You, except to the extent directly caused by UNICSI's own unlawful act.

Any fraudulent use of the Platform, Wallet, account, payment method or Services that causes monetary loss to UNICSI may result in recovery of such loss from You, subject to applicable law.

UNICSI reserves the right to suspend Your account, restrict Services and initiate appropriate legal proceedings in cases of fraud, misuse or unlawful activity.

Images and pictorial representations displayed on the Platform may be enhanced, cropped, resized or otherwise modified for advertising or presentation purposes.

UNICSI does not guarantee that every item of Content uploaded by Users or Suppliers has been independently verified.

Use of the Platform requires internet, mobile network or other connectivity. You shall bear the costs associated with such connectivity.

You shall be solely responsible for all activities undertaken through Your User Account, whether or not expressly authorized by You, and shall keep Your account credentials secure.

You shall be responsible for checking Product Content, Product descriptions, pricing and other related information before communicating such information to Customers.

If You register as a business entity, You represent that You are duly authorized to accept these Terms and bind that business entity.

A breach or violation of these Terms may result in immediate suspension or termination of Services and may, where appropriate, be reported to law enforcement or other authorities.

6. GENERAL CONDITIONS

UNICSI reserves the right to refuse, restrict, suspend or discontinue access to any Service or part of the Platform, subject to applicable law.

You understand that Content submitted through the Platform may be transferred through various networks and may be technically processed or modified to conform to technical requirements.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, access to the Services or any contact or information made available through the Platform without express written permission from UNICSI.

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

7. PROHIBITED PRODUCTS AND USES

You acknowledge that it is Your responsibility to ensure that You do not market, advertise, purchase, sell or otherwise facilitate Products that are prohibited or restricted under applicable law or Platform policy.

The following Products are prohibited or restricted unless expressly permitted by UNICSI and applicable law:

Adult products and pornographic materials, including child sexual abuse material.
Alcohol.
Animals and wildlife products, including live animals, mounted specimens and ivory.
Artifacts where prohibited by law.
Counterfeit goods and services infringing intellectual property rights.
Crude oil.
Electronic surveillance equipment prohibited by law.
Embargoed goods from prohibited countries.
Endangered species of animals and plants.
Event tickets where resale is prohibited by law.
Firearms, weapons and prohibited knives or restricted self-defense weapons.
Unauthorized financial services.
Food and healthcare Products requiring permits or licenses where such permits are not held.
Grey-market Products where prohibited by law.
Government-related equipment, uniforms or restricted equipment.
Government-issued documents such as passports or similar documents.
Hazardous, restricted or regulated materials.
Human remains and body parts.
Intellectual property for which the required rights or authorization are not held.
Invoices and receipts, including blank or pre-filled invoices.
Liquefied petroleum gas cylinders.
Lottery tickets.
Mailing lists and unauthorized personal information.
Maps or literature containing incorrectly represented Indian external boundaries.
Prescription medicines, drugs and drug paraphernalia where legally restricted.
Narcotic drugs and psychotropic substances prohibited by applicable law.
Offensive material that unlawfully targets or discriminates against persons.
Radioactive materials.
Reptile skins where prohibited by law.
Sex determination kits prohibited under applicable law.
Stocks and securities or unauthorized financial instruments.
Real estate services where prohibited from being offered through the Platform.
Stolen property.
Tobacco and regulated nicotine Products where prohibited.
Any other sanctioned or prohibited Product or Service under applicable law.
Any other Product deemed unsuitable by UNICSI.

The above list is indicative and is not exhaustive. UNICSI may prohibit or restrict additional Products based on applicable law, regulatory requirements or Platform policies.

In addition to the above, You are prohibited from using the Platform or its Content:

For any unlawful purpose.
To solicit others to participate in unlawful acts.
To violate applicable laws, rules or regulations.
To infringe or violate intellectual property rights.
To harass, abuse, insult, harm, defame, slander, disparage or intimidate others.
To submit false or misleading information.
To upload or transmit viruses or malicious code.
To collect or track personal information without lawful authorization.
To spam, phish, pharm, pretext, spider, crawl or scrape the Platform without authorization.
For obscene or unlawful purposes.
To interfere with or circumvent security features.
To reverse engineer the Platform except where expressly permitted by law.
To manipulate orders, reviews, ratings or Platform metrics.

UNICSI reserves the right to terminate or restrict Your use of the Services for violation of prohibited-use provisions.

8. TERMS OF USE

Certain parts of the Platform are available only if You register and complete the applicable registration, KYC or verification process.

You agree to provide accurate, complete and current information during registration and to update such information when required.

9. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

UNICSI is not responsible if information made available through the Platform is inaccurate, incomplete or not current.

Material on the Platform is provided for general informational and operational purposes and should not be relied upon as the sole basis for decisions where independent verification is reasonably required.

Any reliance on Platform information is at Your own risk, subject to rights available under applicable law.

UNICSI reserves the right to modify Platform content at any time but has no obligation to update all information immediately.

You agree that it is Your responsibility to monitor changes to the Platform, Product information and applicable policies.

10. MODIFICATIONS TO THE SERVICE AND PRICES

UNICSI reserves the right at any time to modify or discontinue the Service, or any part or content thereof, with or without notice.

UNICSI shall not be liable to You or to any third party for any modification, price change, suspension or discontinuance of the Service, to the maximum extent permitted by applicable law.

Product prices, service charges, packaging charges, RTO charges, subscription fees, integration charges and other applicable fees may be modified from time to time.

UNICSI may introduce, modify, suspend or discontinue Products, Services, features, integrations, tools, plans or other functionality.

Updated pricing or policy information displayed on the Platform shall apply to subsequent transactions or Services in accordance with the applicable policy.

11. PRODUCTS

UNICSI reserves the right, but not the obligation, to limit the availability of Services or Products to any person, geographic region or jurisdiction.

UNICSI may exercise this right on a case-by-case basis.

Product descriptions, specifications, availability and pricing are subject to change at any time.

UNICSI reserves the right to discontinue any Product at any time.

Any offer for any Product or Service is void where prohibited by applicable law.

UNICSI does not warrant that the quality of Products, information or other material obtained through Suppliers will meet Your expectations.

Suppliers shall remain responsible for Products supplied by them, subject to applicable Supplier Terms and policies.

12. OPTIONAL TOOLS

UNICSI may provide access to third-party tools which UNICSI neither monitors nor controls and over which UNICSI may have no operational control.

Such tools may be provided on an “as is” and “as available” basis without warranties, representations or conditions of any kind, to the maximum extent permitted by law.

UNICSI shall have no liability arising from or relating to Your use of optional third-party tools except where liability cannot lawfully be excluded.

Any use of optional tools is entirely at Your own risk and discretion.

You should ensure that You understand and accept the terms under which such tools are provided by the relevant third-party provider.

UNICSI may in the future offer new Services, features, tools and resources through the Platform. Such new Services shall also be subject to these Terms.

13. THIRD-PARTY LINKS

Certain Content, Products and Services available through the Platform may include materials from third parties.

Third-party links may direct You to third-party websites or platforms that are not affiliated with UNICSI.

UNICSI is not responsible for examining or evaluating third-party content, accuracy, policies or services and does not warrant third-party materials, websites, Products or Services.

UNICSI shall not be liable for harm or damages relating to transactions undertaken through third-party platforms, subject to applicable law.

You should carefully review the policies and practices of third-party providers before engaging with them.

14. USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If You send UNICSI creative ideas, suggestions, proposals, plans, reviews, feedback or other materials (“Comments”), You agree that UNICSI may use, reproduce, distribute, translate, modify or otherwise use such Comments for legitimate business purposes, subject to applicable law.

UNICSI shall have no obligation to:

Maintain all Comments in confidence;
Pay compensation for Comments; or
Respond to Comments.

UNICSI may, but has no obligation to, monitor, edit or remove Content that it reasonably determines to be unlawful, offensive, threatening, defamatory, pornographic, obscene, misleading, infringing or otherwise objectionable.

You agree that Your Comments shall not violate any third-party right, including copyright, trademark, privacy, personality or proprietary rights.

You shall not use a false email address, impersonate another person or otherwise mislead UNICSI or third parties regarding the origin of Comments.

You are solely responsible for Your Comments and their accuracy.

15. PERSONAL INFORMATION

Your submission and use of personal information through the Platform shall be governed by the UNICSI Privacy Policy and applicable law.

You shall be responsible for ensuring that personal information submitted, uploaded or processed by You has been collected and used lawfully.

You shall not upload or disclose personal information of Customers or other persons except where legally permitted and necessary for the applicable Service.

16. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Platform or in the Services may contain typographical errors, inaccuracies or omissions relating to Product descriptions, pricing, promotions, offers, shipping charges, transit times or availability.

UNICSI reserves the right to correct errors, inaccuracies or omissions and to change or update information or cancel affected orders where information is inaccurate, subject to applicable law.

UNICSI may take such action without prior notice where reasonably necessary to correct an error.

UNICSI undertakes no obligation to update, amend or clarify information in the Services or Platform except where required by law.

17. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

UNICSI does not guarantee, represent or warrant that Your use of the Services will be uninterrupted, timely, secure or error-free.

UNICSI does not warrant that results obtained through the Services will always be accurate or reliable.

Services may occasionally be unavailable due to maintenance, upgrades, technical problems, third-party dependencies or circumstances beyond UNICSI's reasonable control.

Except as expressly stated by UNICSI and to the maximum extent permitted by law, the Services and related functionality are provided on an “as is” and “as available” basis.

You expressly agree that Your use of, or inability to use, the Services is at Your own risk.

To the maximum extent permitted by applicable law, UNICSI, its directors, officers, employees, affiliates, agents, contractors, licensors, service providers and suppliers shall not be liable for indirect, incidental, punitive, special or consequential damages, including loss of profits, revenue, savings, data, business opportunities or replacement costs arising from Your use of the Services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

18. COPYRIGHT AND TRADEMARK

Each time You upload Content to the Platform, You grant UNICSI a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, communicate, adapt, modify and use such Content for operating, providing, improving and promoting the Services, subject to applicable law.

You represent that You have all necessary rights and permissions to upload and use such Content.

All copyright, database rights, trademarks and other proprietary rights in the Platform, software, technology, design, branding and UNICSI Content are owned by or licensed to UNICSI unless expressly stated otherwise.

Product-related intellectual property may belong to Suppliers, manufacturers, brand owners or other third parties.

No part of the Platform may be copied, reproduced, distributed, modified, commercially exploited or used to create derivative works without prior written permission from UNICSI, except where expressly permitted by law.

Your use of the Platform does not grant You ownership or any implied license in UNICSI intellectual property except for the limited right to use the Services in accordance with these Terms.

19. INDEMNIFICATION

You agree to indemnify, defend and hold harmless UNICSI PRIVATE LIMITED, its affiliates, partners, directors, officers, employees, agents, contractors, licensors, service providers and representatives from any claim, demand, loss, liability, damage, penalty, cost or reasonable legal expense arising out of or relating to:

Your breach of these Terms or any Additional Document;
Your violation of applicable law;
Your Products, advertisements or representations;
Your violation of any third-party rights;
Your misuse of the Platform or Services;
Your fraudulent or unauthorized activity;
Content uploaded or submitted by You; or
Your dealings with Customers or third parties.

20. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, such provision shall be enforced to the maximum extent permitted by applicable law and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of the remaining provisions.

21. TERMINATION

These Terms shall remain effective unless terminated by You or UNICSI.

If UNICSI reasonably determines that You have failed or may have failed to comply with any term or provision of these Terms, UNICSI may suspend or terminate Your account or access to the Services, subject to applicable law.

UNICSI may also suspend or terminate access for fraud prevention, security, regulatory compliance, operational reasons or protection of Users and the Platform.

Upon termination, You shall remain liable for all amounts and obligations accrued up to the effective date of termination.

Provisions which by their nature are intended to survive termination, including intellectual property, indemnification, limitation of liability, payment obligations and dispute provisions, shall survive termination.

22. ENTIRE AGREEMENT

UNICSI's failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with the Privacy Policy, Additional Documents and applicable policies or operating rules posted by UNICSI, constitute the entire agreement and understanding between You and UNICSI regarding Your use of the Services.

These Terms supersede prior or contemporaneous agreements, communications and proposals relating to the same subject matter, whether oral or written, unless expressly agreed otherwise in writing.

Any ambiguity in interpretation shall be determined in accordance with applicable law and the overall intent of these Terms.

23. GOVERNING LAW AND JURISDICTION

These Terms and any separate agreements whereby UNICSI provides Services shall be governed by and construed in accordance with the laws of India.

Subject to applicable law, courts having jurisdiction over the location of UNICSI's registered office shall have jurisdiction over disputes arising from or relating to these Terms.

24. FORCE MAJEURE

UNICSI shall not be held liable for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.

Such circumstances may include server downtime, cyber incidents, viruses, technical failures, network failures, internet disruptions, strikes, labor disputes, system incompatibility, natural calamities, floods, earthquakes, pandemics, acts of war, terrorism, governmental restrictions, regulatory changes and other events beyond reasonable control.

You agree not to hold UNICSI liable for delays, interruptions or adverse effects caused by such events to the extent permitted by applicable law.

25. CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms at any time on the UNICSI website.

UNICSI reserves the right, at its sole discretion, to update, change, amend or replace any part of these Terms by publishing updates on the Platform.

It is Your responsibility to check the Platform periodically for changes.

Your continued use of or access to the Platform or Services following the posting of changes constitutes acceptance of those changes, subject to applicable law.

26. CONTACT INFORMATION

For any questions, concerns or communications regarding these Terms and Conditions, You may contact UNICSI at:

UNICSI PRIVATE LIMITED

Website:
www.unicsi.com

Email:
help@unicsi.com

27. DROPSHIPPER ACKNOWLEDGEMENT

By registering for, accessing or using the UNICSI Platform or any Service, You acknowledge that You have read, understood and agreed to these Terms and Conditions.

You acknowledge that You are responsible for complying with applicable laws, providing accurate information, maintaining the security of Your account and using the Platform responsibly.

You acknowledge that Products may be supplied by independent Suppliers and that UNICSI may facilitate transactions and related Services through its technology infrastructure and third-party service providers.

You agree to comply with all applicable UNICSI policies, Product restrictions, pricing terms, Wallet policies, RTO policies, shipping policies and other Additional Documents applicable to Your use of the Services.

Term & Condition