Privacy Policy
Last Updated: 24th February, 2026
Introduction
Unicsi Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at:
Ward No. 2 Lohadanda, Dandadih Jainagar,
Jainagar (Koderma), Koderma,
Jharkhand, India - 825109
(hereinafter referred to as "Unicsi", "Company", "We", "Us", or "Our") operates the Unicsi platform, website, applications, integrations, and related services (collectively referred to as the "Platform").
We are committed to protecting the privacy and security of users who access or use our Platform. This Privacy Policy explains how we collect, use, store, process, and share information.
By accessing or using the Platform, you agree to the terms of this Privacy Policy.
Information We Collect
AInformation Provided by Users
When you register, access, or use the Platform, we may collect:
- Full name
- Business name
- Email address
- Mobile number
- Business address
- GST details (if applicable)
- Bank account or payout details
- Supplier information
- Product and inventory information
- Customer details uploaded for order fulfillment and logistics operations
- Communications with customer support
If you upload customer information for order fulfillment, shipping, or logistics purposes, you confirm that you have obtained all necessary rights, permissions, and lawful consent required under applicable laws.
BMerchant and Store Data
To provide app functionality, Unicsi may access and process merchant store-related data including:
- Product information
- Inventory details
- Orders
- Fulfillment status
- Customer shipping information
- Tracking and logistics information
This data is accessed solely for providing Platform functionality such as product import, order synchronization, fulfillment processing, logistics coordination, analytics, and related services.
CAutomatically Collected Information
When you access the Platform, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage activity
- Session duration
- Log files
- Referral URLs
- Cookies and tracking data
This information helps us improve platform performance, security, and user experience.
How We Use Information
We may use collected information for purposes including:
- Account registration and verification
- Product sourcing and catalog management
- Order synchronization and fulfillment
- Logistics and shipment coordination
- Payment processing and refunds
- Customer support
- Fraud prevention and risk monitoring
- Platform analytics and performance monitoring
- Marketing communications through email, SMS, WhatsApp, or notifications
- Improving Platform functionality and user experience
- Compliance with legal and regulatory obligations
Users may opt out of marketing communications at any time.
Sharing of Information
We may share information with trusted third parties including:
- Logistics and shipping partners
- Payment gateway providers
- Cloud hosting and infrastructure providers
- Analytics providers
- Marketing and communication service providers
- Technology integration partners
- Government authorities or regulators where legally required
We do not sell personal information to third parties.
Third-Party Services
The Platform may integrate with third-party platforms, payment gateways, logistics providers, communication providers, and related services.
Your use of such third-party services may also be governed by their respective privacy policies and terms.
We are not responsible for the privacy practices of third-party services.
Payment Processing
Payments on the Platform are processed through secure third-party payment gateways.
Unicsi does not store debit card, credit card, or banking credential information on its servers.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Improve Platform functionality
- Analyze traffic and user behavior
- Remember user preferences
- Enhance security and performance
You may disable cookies through browser settings; however, some Platform features may not function properly.
Data Retention
We retain information:
- As long as necessary to provide services
- While user accounts remain active
- For compliance with legal obligations
- For fraud prevention and dispute resolution
- As required by tax or regulatory authorities
Users may request deletion of their information by contacting:
support@unicsi.comVerified deletion requests will be processed within a reasonable period in accordance with applicable laws.
Data Security
We implement industry-standard technical and organizational security measures to protect information against unauthorized access, misuse, disclosure, alteration, or destruction.
However, no digital platform or internet transmission can be guaranteed to be completely secure, and users acknowledge associated risks.
International Data Processing
Your information may be processed, transferred, or stored on servers located outside your state or country through trusted cloud infrastructure and technology service providers.
By using the Platform, you consent to such processing and transfers where permitted by law.
User Rights
Subject to applicable laws, users may:
- Request access to their information
- Request correction of inaccurate information
- Request deletion of information
- Withdraw consent where applicable
- Opt out of marketing communications
Requests may be submitted at:
support@unicsi.comChildren's Privacy
The Platform is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on the Platform with the revised effective date.
Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
Contact Information
Unicsi Private Limited
Ward No. 2 Lohadanda, Dandadih Jainagar
Jainagar (Koderma), Jharkhand - 825109
India
Grievance Officer
In accordance with applicable Indian laws, the Grievance Officer details are provided below:
Grievance Officer
Unicsi Private Limited